Privacy Policy

This Privacy Policy explains how Rose & Oliver may collect, use, share, and safeguard personal information when you browse our website, place an order, communicate with us, or otherwise interact with our store and services.

Information We May Collect

The types of personal information we collect may vary depending on how you use our website and services. This information may include:

• Your full name;
• Email address;
• Phone number;
• Billing information and address;
• Delivery or shipping address;
• Purchase, order, and transaction details;
• Information about products you browse, add to your cart, or purchase;
• Information about your device, browser, and operating environment;
• Your IP address;
• Information about how you navigate and interact with our website;
• Advertising, campaign, and marketing attribution information; and
• Messages and other communications sent to our customer support team.

Payment Information

Payment transactions are handled by third-party payment processors and payment services available through our ecommerce platform.

Rose & Oliver does not generally retain complete credit or debit card details directly within its own systems.

How We Use Your Information

Personal information may be collected and processed for purposes such as:

• Managing, processing, and fulfilling customer orders;
• Completing payment transactions;
• Coordinating shipping and delivery;
• Providing order confirmations, tracking details, and delivery updates;
• Responding to questions, requests, and customer support inquiries;
• Managing returns, exchanges, and refunds;
• Identifying, investigating, and preventing fraudulent activity;
• Maintaining the security and integrity of our website and services;
• Improving our website, products, services, and overall customer experience;
• Analyzing the performance of our website, advertisements, and marketing campaigns;
• Delivering personalized advertisements where permitted by applicable law;
• Meeting applicable legal, regulatory, accounting, or compliance requirements; and
• Sending promotional or marketing communications where legally permitted.

Shopify

Rose & Oliver operates its online store using Shopify's ecommerce platform.

As part of providing ecommerce services, Shopify may process personal information for purposes that include website hosting, checkout functionality, payments, security, fraud detection and prevention, analytics, and other related services.

Cookies and Similar Technologies

Our website may use cookies, tracking pixels, tags, local storage, and other comparable technologies.

These technologies may help us:

• Provide and maintain essential website functionality;
• Remember certain preferences and settings;
• Support shopping cart and checkout features;
• Understand how visitors use and navigate our website;
• Evaluate the effectiveness of advertising and marketing campaigns;
• Display more relevant advertising where permitted by law; and
• Identify potentially fraudulent activity or security risks.

Where applicable law requires consent for non-essential cookies or similar technologies, they will be used in accordance with the choices you make through the available consent controls.

Advertising, Analytics, and Technology Providers

Rose & Oliver may work with third-party ecommerce, advertising, analytics, and technology providers, which may include Shopify, Google, Meta, and similar service providers.

These companies may process information regarding your activity on our website in accordance with their respective terms, policies, and privacy practices.

When We May Share Personal Information

We may provide personal information to third-party service providers when reasonably necessary to operate our store, process transactions, and provide our services. These parties may include:

• Ecommerce and website platform providers;
• Payment service providers and processors;
• Shipping, warehouse, and fulfillment partners;
• Customer service providers;
• Analytics and performance measurement providers;
• Advertising and marketing platforms;
• Fraud detection, cybersecurity, and security service providers;
• Cloud hosting and technology providers; and
• Legal, financial, accounting, and other professional advisers.

We may also disclose personal information when required to do so by applicable law, regulation, court order, or other lawful process, or when disclosure is reasonably necessary to protect Rose & Oliver, our customers, our services, our property, or our legal rights.

International Transfers of Information

Because Rose & Oliver may work with service providers, technology companies, and fulfillment partners located in different countries, your personal information may be transferred to or processed in jurisdictions outside your country of residence.

Where required by applicable data protection laws, we use appropriate measures or safeguards in connection with international transfers of personal information.

How Long We Keep Personal Information

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected or otherwise processed.

This may include retaining information for purposes such as completing orders, maintaining accounting and transaction records, preventing fraud, resolving disputes, enforcing agreements, and satisfying applicable legal or regulatory obligations.

Your Privacy Rights

Your rights regarding your personal information may vary depending on your location and the privacy laws that apply to you.

Where applicable, you may have the right to:

• Request access to personal information we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Request deletion of certain personal information;
• Object to or request limitations on certain types of processing;
• Withdraw consent where our processing relies on your consent;
• Request a portable copy of your information where applicable;
• Opt out of certain promotional or marketing communications; and
• Exercise any other privacy rights available under applicable law.

Marketing Communications

If you receive promotional emails from Rose & Oliver, you may unsubscribe at any time by using the unsubscribe option included in the relevant message or by contacting us directly.

Even after unsubscribing from promotional communications, we may continue sending non-promotional or transactional communications relating to your orders, payments, shipping, returns, refunds, account activity, or customer service requests.

Children's Privacy

Our website and services are not intended for children who are below the minimum age required to legally enter into online transactions in their applicable jurisdiction.

Rose & Oliver does not knowingly collect personal information from children in a manner that violates applicable law.

Data Security

We use reasonable administrative, organizational, and technical measures intended to help protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet transmission, electronic system, or data storage method can be guaranteed to provide absolute security.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our business practices, website, services, technologies, or applicable legal and regulatory requirements.

When changes are made, the most current version published on our website will govern our privacy practices.

Contact

If you have any questions, concerns, or requests relating to privacy or your personal information, you may contact us at:

Rose & Oliver
Email: contact@theroseandoliver.shop
Address: 428 Riverfront Plaza, Suite 712
Nashville, TN 37201
United States