Return & Refund Policy

At Rose & Oliver, customer satisfaction is important to us. If your purchase does not meet your expectations, you may request a return within 30 days after your order has been delivered, provided that the requirements described in this policy are met.

30-Day Return Window

Return requests must be submitted within 30 days of the delivery date of your order.

In most cases, returned products must meet the following conditions:

• The item must not have been used or worn;
• It must remain in substantially the same condition as when it was delivered;
• Original packaging should be included whenever reasonably possible; and
• You must provide your order number or another valid form of purchase confirmation.

To begin a return request, please email us at contact@theroseandoliver.shop.

Do not ship any product back to us until our customer support team has provided return instructions. Return destinations may differ depending on your country, region, or the fulfillment center that handled your order.

Return Shipping Costs

For optional or change-of-mind returns, the customer is generally responsible for the cost of return shipping unless applicable law provides otherwise.

Depending on your location and the fulfillment partner associated with your purchase, you may be required to return the product to an international facility.

If your order arrives damaged, defective, or incorrect, please contact us before sending anything back. After reviewing and confirming the issue, Rose & Oliver will offer an appropriate solution and, when applicable, cover reasonable return shipping expenses.

Damaged, Defective or Incorrect Products

We recommend checking your order promptly after it is delivered.

If you receive a product that is damaged, faulty, or different from what you purchased, please notify us as soon as reasonably possible by contacting contact@theroseandoliver.shop.

To help us evaluate your claim, we may ask you to provide photographs or other reasonable supporting information before determining the appropriate resolution.

Promotional $0 / £0 Products

From time to time, Rose & Oliver may make certain products available with a promotional merchandise price of $0, £0, or an equivalent amount in another currency.

A promotional product price of $0 or £0 applies only to the merchandise price and does not necessarily mean that the entire transaction is free. Shipping, handling, taxes, duties, or other applicable charges may still apply and will be shown before checkout is completed.

If a returned promotional item originally had a merchandise value of $0 or £0, there is no merchandise amount available to be refunded.

Where legally permitted, shipping and handling fees are generally non-refundable. Exceptions may apply where an order is defective, incorrect, not delivered, or where applicable consumer protection laws require a refund.

Refunds

After we receive and inspect an eligible returned product, we will inform you whether your refund request has been approved.

Approved refunds will normally be returned to the same payment method used for the original purchase.

Rose & Oliver generally issues approved refunds within 10 business days. Please note that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

If 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at contact@theroseandoliver.shop.

Original Shipping Charges

For voluntary returns, original shipping and handling fees are normally non-refundable to the extent permitted by applicable law.

This provision does not affect any mandatory legal rights you may have when products are defective, damaged, incorrect, or not delivered.

Exchanges

If you wish to exchange an eligible product for another size, option, variation, or different item, please contact us at contact@theroseandoliver.shop.

All exchanges are subject to product availability.

Order Changes and Cancellations

If you would like to modify or cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to process your request as long as fulfillment or order processing has not already started.

Once an order has entered processing or has already been shipped, we may no longer be able to cancel it. In that situation, the standard return process described in this policy may apply.

Items That May Not Be Returned

Where permitted by applicable law, certain products may be excluded from returns, including:

• Products that show clear evidence of use or wear;
• Customized or personalized merchandise;
• Gift cards;
• Products returned after the applicable return window has expired; and
• Products that cannot be returned for hygiene or health-protection reasons once their seal or protective packaging has been opened, where applicable.

No Restocking Fee

Rose & Oliver does not apply a restocking fee to returns that have been approved under this policy.

Consumer Rights

Nothing contained in this Return & Refund Policy is intended to exclude, restrict, or override any mandatory consumer rights available to you under the laws that apply to your purchase.

Contact

Rose & Oliver
Email: contact@theroseandoliver.shop
Address: 428 Riverfront Plaza, Suite 712
Nashville, TN 37201
United States