Shipping Policy

This Shipping Policy outlines how Rose & Oliver prepares, dispatches, and delivers customer orders.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully authorized and confirmed.

Business days generally exclude weekends and public holidays.

Processing times may occasionally be extended during promotional campaigns, holiday periods, unusually high demand, or other periods of increased order volume.

Estimated Delivery Time

Once your order has been processed and dispatched, the estimated shipping transit time is generally:

4–8 business days

As a result, most orders are expected to be delivered within approximately 5–11 business days from the date the order is placed.

All delivery timeframes are estimates only and cannot be guaranteed.

Shipping delays may occur due to customs clearance, carrier interruptions, severe weather, local delivery conditions, high parcel volumes, incorrect or incomplete address information, or other circumstances outside Rose & Oliver's reasonable control.

Shipping Charges

Shipping and handling fees are calculated based on your order and delivery destination. The applicable amount will be displayed during checkout before you complete payment.

Shipping charges may be affected by factors such as:

• The quantity of products included in the order;
• The destination of the shipment;
• The shipping method available or selected;
• The shipping rate applicable to the order; and
• Other fulfillment, packaging, or logistical requirements.

You will have the opportunity to review the final shipping charge before confirming and paying for your order.

Free or $0 / £0 Product Promotions

Rose & Oliver may occasionally offer certain products with a promotional merchandise price of $0, £0, or another reduced promotional amount.

Unless specifically stated otherwise, these offers apply only to the merchandise price of the product.

Shipping, handling, and other applicable charges may still be payable.

For example, a product advertised with a merchandise price of $0 does not necessarily mean that the customer's total order cost will also be $0.

Any charges associated with the transaction will be shown during checkout before payment is submitted.

Orders Containing Multiple Products

The shipping cost may vary depending on the number of products included in your order.

Under certain promotional arrangements, multiple products may initially qualify for the same shipping rate, while adding further items may result in additional shipping charges.

The final shipping amount applicable to your purchase will always be the amount displayed at checkout before payment is completed.

International Fulfillment

Rose & Oliver works with fulfillment, warehouse, and logistics partners located in different regions.

Depending on product availability, inventory location, and your shipping destination, your order may be dispatched from a fulfillment center located outside your country of residence.

This means that some orders may travel through international shipping networks before reaching their final delivery destination.

Tracking Information

Once tracking details become available, they will generally be sent to the email address provided when the order was placed.

Please note that tracking information may not appear immediately after dispatch, as carriers may require additional time to register and update a shipment within their tracking systems.

Tracking Delays

During international shipping, tracking updates may occasionally remain unchanged for several days while a package is being transferred between carriers, facilities, or logistics hubs.

If your order has gone without a tracking update for an unusually long period, please contact us at contact@theroseandoliver.shop.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you discover an error in your shipping address after completing your purchase, please contact us as soon as possible.

We will make reasonable efforts to update the address if fulfillment has not yet started. However, once an order has entered processing or shipping, we cannot guarantee that the delivery address can be changed.

Failed Delivery and Returned Packages

If a shipment is returned because of an incorrect or incomplete delivery address, refusal of the package, unsuccessful delivery attempts, or failure to collect the shipment, the customer may be required to pay additional shipping fees before the order can be sent again.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, value-added tax (VAT), import taxes, brokerage fees, or similar charges imposed by the authorities of the destination country.

Unless otherwise expressly stated during checkout, these additional charges are the responsibility of the customer.

Rose & Oliver does not control customs authorities and cannot determine in advance whether duties, taxes, or other import-related charges will be assessed.

Lost Packages

If you believe that your shipment may have been lost during transit, please contact us at contact@theroseandoliver.shop.

Before providing a final resolution, we may need to investigate the shipment with the relevant carrier, logistics provider, or fulfillment partner.

Damaged Shipments

If your package or product arrives damaged, please keep the original packaging and notify us as soon as reasonably possible.

We may ask you to provide photographs of the damaged product, outer packaging, and shipping label so that we can review and investigate the issue.

Separate Shipments

Orders containing more than one product may occasionally be fulfilled and shipped in separate packages.

When this occurs, individual packages may be assigned different tracking numbers and may be delivered on different dates.

Contact

Rose & Oliver
Email: contact@theroseandoliver.shop
Address: 428 Riverfront Plaza, Suite 712
Nashville, TN 37201
United States